Updated: Feb 3, 2020
Automation in the Public Services sector has already started to show proven benefits, particularly in allowing administrations around the world to deliver better services for citizens and reducing their operational costs.
in the United States alone 58% of citizen-related processes are still paper-driven
Similar to commercial organizations, the Public Sector faces issues that require immediate attention: from a high volume of work that blocks productivity, to employee shortage, from frequent regulatory and policy modifications to insufficient collaboratory tools to allow different departments to synchronize.
in the United Kingdom only 20% of public service employees do strategic work that requires analytical thinking
RPA finds fertile ground and strong opportunities in government, as it allows to prioritize human-centric services and declutter departments from redundant and time-consuming tasks. RPA has a positive impact on cost reduction, productivity, accuracy, data analysis, and decision-making.