Professional Services and Support Packages
We have the know-how that you need
All Packages Include:
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Implementation Consulting
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Support from a Template Technician and IT Professional
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Access to a Support Portal where your tickets can be viewed and you can communicate with our team.
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Help Desk/ Phone Support Services
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Remote Assist Services
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Escalation and Point-of Contact with CaseWare Support
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User-Groups, FAQ's, and Custom Knowledge Base Built from your support history
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Cross reference of CaseWare Support Tickets
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Support for major Upgrades and Patches
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Notifications of major Software Changes
Ensign's Package
Pay-as-You-Go Service Contract
Our least complicated Service Package, the Ensign allows an unlimited amount of any users to access a company support account at simple, hourly, pay-as-you-go rates.
Pricing:
Template Customization Services:
CaseWare SDK Programming:
Training:
Users:
Term:
Pay-as-you-go
available
available
5% discount on Tuition for any Gray CPA's Training
UNLIMITED
Rates good for 1 year
Lieutenant's Package
Discounted Rates Service Contract
By committing to pay a a certain amount up front, you can get everything in the Ensign Package at discounted, hourly rates.
Pricing:
Template Customization Services:
CaseWare SDK Programming:
Training:
Users:
Term:
Pay-as-you-go
available at discounted rates
available at discounted rates
5% discount on Tuition for any Gray CPA's Training
UNLIMITED
Rates good for 1 year
Captain's Package
Unlimited Support for Power Users
If you know what you are doing, then we trust that you will get the most out of your time with us. By committing to (or coming in with) a certain level of training, you can get unlimited support for a fixed fee.
Pricing:
Template Customization Services:
CaseWare SDK Programming:
Training:
​
Users:
Term:
Fixed Fee per Power User
available with add-on contract at discounted rates
available with add-on contract at discounted rates
16-hours of Web-training
(Required for Power User Qualification)
Priced Per User
Contract good for 1 year
Support for our Implementation Contracts
Commodore's Package
Extension for Implementation Support
Did you like having us stay along-side your team through the production of your template and the publication of your reports? Keep us on board and let us help you with next year!
Pricing:
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Template Customization Services:
CaseWare SDK Programming:
Training:
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Users:
Term:
Fixed Fee Pricing at 1.5x cost of original implementation support contract
available with add-on contract at discounted rates
available with add-on contract at discounted rates
16-hours of Web-training
(Required for Power User Qualification)
Unlimited Qualified Power Users
Contract good for 1 year
Admiral's Package
Implementation Unlimited Support
This package is a requirement for some of our implementation packages. After the initial delivery and install of your customized template, this support phase helps you apply finishing touches, work out any remaining kinks, and prepare for Audit and Publication of your Report(s).
Pricing:
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Template Customization Services:
CaseWare SDK Programming:
Training:
​
Users:
Term:
Fixed Fee Pricing based on Implementation specifics
available with add-on contract at discounted rates
available with add-on contract at discounted rates
2-day On-site Training
(Required for Power User Qualification)
Unlimited Qualified Power Users
18 Months or Until Project Completion