Professional Services and Support Packages

We have the know-how that you need

All Packages Include:

  • Implementation Consulting

  • Support from a Template Technician and IT Professional

  • Access to a Support Portal where your tickets can be viewed and you can communicate with our team.

  • Help Desk/ Phone Support Services

  • Remote Assist Services

  • Escalation and Point-of Contact with CaseWare Support

  • User-Groups, FAQ's, and Custom Knowledge Base Built from your support history

  • Cross reference of CaseWare Support Tickets

  • Support for major Upgrades and Patches

  • Notifications of major Software Changes

Ensign's Package

Pay-as-You-Go Service Contract

Our least complicated Service Package, the Ensign allows an unlimited amount of any users to access a company support account at simple, hourly, pay-as-you-go rates.

Pricing:

Template Customization Services:

CaseWare SDK Programming:

Training:

Users:

Term:

Pay-as-you-go

available

available

5% discount on Tuition for any Gray CPA's Training

UNLIMITED

Rates good for 1 year

Lieutenant's Package

Discounted Rates Service Contract

By committing to pay a a certain amount up front, you can get everything in the Ensign Package at discounted, hourly rates.

Pricing:

Template Customization Services:

CaseWare SDK Programming:

Training:

Users:

Term:

Pay-as-you-go

available at discounted rates

available at discounted rates

5% discount on Tuition for any Gray CPA's Training

UNLIMITED

Rates good for 1 year

Captain's Package

Unlimited Support for Power Users

If you know what you are doing, then we trust that you will get the most out of your time with us. By committing to (or coming in with) a certain level of training, you can get unlimited support for a fixed fee.

Pricing:

Template Customization Services:

CaseWare SDK Programming:

Training:

Users:

Term:

Fixed Fee per Power User

available with add-on contract at discounted rates

available with add-on contract at discounted rates

16-hours of Web-training

(Required for Power User Qualification)

Priced Per User

Contract good for 1 year

Support for our Implementation Contracts

Commodore's Package

Extension for Implementation Support

Did you like having us stay along-side your team through the production of your template and the publication of your reports? Keep us on board and let us help you with next year!

Pricing:

Template Customization Services:

CaseWare SDK Programming:

Training:

Users:

Term:

Fixed Fee Pricing at 1.5x cost of original implementation support contract

available with add-on contract at discounted rates

available with add-on contract at discounted rates

16-hours of Web-training

(Required for Power User Qualification)

Unlimited Qualified Power Users

Contract good for 1 year

Admiral's Package

Implementation Unlimited Support

This package is a requirement for some of our implementation packages. After the initial delivery and install of your customized template, this support phase helps you apply finishing touches, work out any remaining kinks, and prepare for Audit and Publication of your Report(s).

Pricing:

Template Customization Services:

CaseWare SDK Programming:

Training:

Users:

Term:

Fixed Fee Pricing based on Implementation specifics

available with add-on contract at discounted rates

available with add-on contract at discounted rates

2-day On-site Training

(Required for Power User Qualification)

Unlimited Qualified Power Users

18 Months or Until Project Completion

Contact Us:

Gray CPA Consulting PC  

6606 FM 1488 STE 148-621

Magnolia, TX 77354

P: 936-828-4587  

E: info@graycpaconsulting.com

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